Serenity FAQsOur Most Frequently Asked Questions
Where are your holiday homes located?
We have premium holiday accommodations located in Halls Gap (with absolute Grampians National Park frontage) as well as a townhouse property in Torquay.
How many guests can your properties accommodate?
Our properties cater to different group sizes:
- Serenity Torquay Townhouse: 3 Bedrooms, 2.5 Bathrooms (Up to 6 guests)
- Serenity Halls Gap 2: 3 Bedrooms, 1.5 Bathrooms (Up to 6 guests)
- Serenity Halls Gap 4 & 4A: 4 Bedrooms, 3.5 Bathrooms (Up to 9 guests each)
What are the benefits of booking directly through your website?
Booking direct ensures you save on third-party listing fees and secure the best available rate for your stay. You can book directly via our Book Here portal.
Will we see wildlife during our stay at Halls Gap?
Yes! Our Halls Gap properties feature absolute National Park frontage. From the expansive outdoor decks, guests frequently see animals that are resident to our area including kangaroos, joeys feeding from the pouch, Cockatoos, Rosellas, Emus and kookaburras right on the doorstep.
Are the properties suitable for guests with limited mobility?
Our holiday homes are ideally positioned with flat, easily accessible walks nearby, making them suitable for guests young and not-so-young. However, each house has 3 steps to get into the front of the house. Please contact us directly regarding specific internal accessibility features for each property.
Can we walk to local hiking trails from the accommodation?
Absolutely. You can leave your car keys on the fridge; popular walking tracks such as Clematis Falls, Chatequa Peak, Venus Baths, and the Pinnacle can all be started directly on foot from our Halls Gap accommodation.
What attractions are a short drive away?
If you choose to drive, iconic Grampians attractions like MacKenzie Falls, Lake Bellfield, and Boroka Lookout are only a short drive from the properties.
What amenities are included in the luxury homes?
Our premium homes are designed for modern comfort and feature spacious decks, contemporary styling, private carports, fully equipped spaces, and features like built-in glass-faced fireplaces and outdoor fire pit seating areas (varying by property).
What is your cancellation policy?
We understand plans can change. You can view our detailed booking terms and conditions directly on our Cancellation Policy page.
Do you offer any special deals or seasonal promotions?
Yes, we occasionally run exclusive offers for our guests. You can check our latest packages and discounts on our Specials page.
Do you have an EV Charger?
Yes, we have two EV Chargers onsite and they are free for Guest use.
What kind of heating do you have?
We have split system air-conditioning in all of the common areas and HG4 & HG4A additionally have air conditioners in the upstairs bedrooms. HG2 has a wood fuelled heater and HG4 & HG4A have electric fireplaces.
Are you Eco Friendly?
Yes, we have high end building design, preprogrammed air conditioning, solar panels and a battery all configured to minimise our carbon footprint.
Is linen provided, or do we need to bring our own?
All beds are fully made with premium linens, and fresh towels are provided for your stay. If you are using one of our portacots you will need to provide your own linen for that.
What is the check in and out times?
Standard check-in is typically from 3:00 PM, and check-out is by 11:00 AM. This allows our cleaning teams enough time to ensure the luxury homes are immaculate for the next guests.
Are your holiday homes pet friendly?
To protect the local wildlife at our Halls Gap properties (where kangaroos and birds frequently visit the decks) and to maintain a high standard for guests with allergies, our properties generally do not permit pets.
Is there free WIFI and parking available onsite?
Yes. All our premium properties come equipped with complimentary high-speed Wi-Fi so you can stay connected. Additionally, each property features private parking (including carports at our Halls Gap 4 & 4A homes) at no extra charge.
Are the kitchens fully equipped for cooking?
Absolutely. Our homes are designed for complete self-catering. The kitchens feature modern appliances, cookware, crockery, and utensils, making it easy to prepare everything from a quick breakfast before a hike to a full family dinner.
Are your properties family friendly?
Yes we have gone to a lot of effort to ensure families and multigenerational groups are well catered for with several large flatscreen tv’s, large dining tables, large living spaces and of course the firepits where holiday memories are made.
Can you provide in house meals?
If you want to take a holiday from cooking, we have partnered with Peaks Chefs, a private chef and boutique catering business offering tailored dining experiences to our guests.