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Booking Terms
Staying at Serenity Accommodation

Please read these terms and conditions carefully as these conditions incorporate the basis on which bookings for Serenity Accommodation are accepted.

How to Book Quotes & Reservations

Bookings can be made over the Internet at www.serenityholidayaccommodation.com.au. Reservations are subject to availability and actual pricing at the time of booking. Verbal quotes are valid for 24 hours only. Any verbal quote given is only an estimate of the price, which will be subject to written advice on confirmation of the reservation from your booking agent.

Deposit

A deposit must be received immediately to confirm the booking. Payment will indicate acceptance of these booking conditions.

Final Payment

Full payment must be received at least 31 days prior to check-in. For bookings made inside 31 days prior to check-in full payment is required at time of booking. A 2% credit card surcharge will apply to Visa and Master card. American Express credit card payments are not accepted.

If deposit or final payment is not received by the due date, Serenity Accommodation reserve the right to cancel the booking, keep the initial deposit & seek the balance plus costs associated with debt collection.

Confirmations are subject to re-issue if incorrect through error or omission and the guest accepts the liability to then pay the correct cost or to decline to retain the reservation.

Payment Options

Direct debit, Overseas transfers, Credit card payments and Pay Pal are available. Our preferred method is Credit Card over the internet via our website.

Cancellations

Cancellation if caused by the client, deposit is not refundable unless the house is re-let for the entire period. If a refund is made due to the property being relet then a $100 cancellation fee will apply.

Reservation Changes

Any changes to dates or length of stay is to our discretion only, its dependent on many factors such time of year, booking agent fees, notice given, chances of space being resold. Any agreed changes must be in writing and administration charges will apply.

Transferability

Reservations & accommodation bookings may not be transferred or sold to another person or entity.

Rates

Rates are effective at the time of booking but may be changed at anytime. Prices listed are in Australian Dollars and are inclusive of GST where applicable. Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the reservation. The price of your holiday cannot be guaranteed until a deposit is received.

Cleaning and Servicing

All our accommodation is cleaned prior to and after your stay. Extra persons are charged on a per night basis (minimum nights apply) and will be listed on your booking if included.

Check-In/Check-Out

Standard check-in is 2pm, standard check-out is 10am. This can be changed by arrangement. For guaranteed arrival prior to 2pm, the house must be reserved from the previous night and therefore includes an additional nightly charge. Late check out after 10am will incur the following additional charges applied to your account:

10am to 1pm – $100.00
After 1pm – the full daily rate applies

Security deposits are required. A bond must be paid prior to arrival to cover incidental items such as (but not limited to): Function fees, extra cleaning charges, consumables, breakages or damage incurred during your stay. Current bond amounts are $250 for Serenity Halls Gap and $500 for all other Serenity Accommodation properties. These amounts are subject to change.

Permitted Use

The Property is a residential premise and is strictly for Residential use. The number of occupants allowed is as per approved on your booking email and as advertised. The use of the property for functions, parties or other like mass gatherings are STRICTLY PROHIBITED. Use of the property for such events or other than as a residential premise will result in the termination of the reservation for the property, removal of the Guest (s) and other occupants from the property and other costs or expenses (including a unauthorised function/extra cleaning fee of $500).

Guest are required to keep noise to an acceptable level and all properties have a 10pm noise curfew, failing to comply with this will result in police being called, cancellation of the reservation, removal from the property and loss of bond & all tariffs.

No animal or birds are allowed in the property. Any cleaning or pest treatments costs incurred as a result of an animal or bird being brought to or kept in the property will be charged to the guests including any accommodation nights needed to rectify.

Guest Responsibility

The guest shall inform Serenity Accommodation of any condition that may cause damage to the property. If the property is damaged due to accidental, negligence or willful act of the guest or the guests invitees the property will be repaired by Serenity Accommodation at the cost of the guest.

Upon the expiration of the holiday agreement the tenant shall redeliver the property amenities, furniture, appliances and any other applicable aspects of the property, in as good condition as at the commencement of the agreement.

The Guest and the Guest’s invitees must respect and preserve the residential amenity of the property, maintain security of the property, abide by any noise abatement order issued by Serenity Accommodation, the security company, police or any other regulatory authority refrain from engaging in any drunken, obscene or anti-social behaviour. All occupants of the premises must adhere to and encourage guests to keep noise to a reasonable level at all times particularly between 10pm and 8 am.

Noise Complaints

Noise curfew: Noise must be reduced to a minimum after 10pm. You must also come indoors after 10pm to socialise. Any reported noise will lead to a first & final warning & $100 will be taken from your bond for each visit from our staff, security or police.

No extra guests permitted

No extra guests are permitted to reside or stay at the property without consent from Serenity Accommodation, extra charges will apply to additional guests.

Penalties

Serenity Accommodation take breaches of the above rules and other issues involving common sense seriously. Please remember while you are on holidays neighbours live here every day please respect their homes and amenity. We have and will evict guests and charge the penalty if these rules are broken.

House Allocation

In the unlikely event of a situation whereby Serenity Accommodation cannot provide accommodation as previously confirmed, for whatever reason, we will undertake to relocate clients into alternative accommodation of equal or better quality if available or refund the total amount paid.

Accommodation

Whilst care is taken to ensure that the description of facilities and services of the apartments are accurate, these are continually being changed, upgraded, and on occasion taken out of service or are simply waiting for repair. If any feature/facility is essential for the passenger in choosing a particular property, it is advisable that the guest checks this at time of booking. Serenity Accommodation cannot be held liable for omissions or errors, whether temporary or permanent of a property’s facilities and services.

We may cancel a guest booking if a property becomes damaged or uninhabitable, property becomes a mortgage in possession, a natural disaster occurs. Our policy is to give a guest at least 60 days notice (if possible) if we need to cancel a booking. We will offer you alternative accommodation (if we have something available) The difference in accommodation cost will be charged or refunded. You may decide to take the alternative accommodation or accept a refund.

Travel Insurance

We strongly recommend you purchase comprehensive travel insurance at time of booking. We suggest that the policy should include, but not be limited to, the following cover: Loss of deposit through cancellation; loss or damage to personal baggage and loss of money and medical expenses.

Naturally Occurring Events

Serenity Accommodation will not offer any refund due to a naturally occurring event (such as Bushfire or Cyclone) which prevents your occupancy from taking place.

Booking Arrangements

The person affecting a booking shall be deemed to have accepted the booking conditions on behalf of all persons named in the booking.

Compendiums

Compendiums will be made available when full payment is received. They will be sent in PDF format and a hard copy will be at each premises. The information contained within at the time of writing is accurate to the best of our knowledge.

Under 18s

All clients under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 18, the property has the right to refuse any booking, when the legal guardian over 18 cannot provide current photo ID.

Damage, Missing Items or Keys

Any damage to accommodation or lost keys must be reported ASAP to ensure we have adequate time prior to next guest to fix or replace. All costs including after hours costs, room down time, express postage and $55 administration fee is charged for all damage or lost keys. A minimum admin fee of $55 applies to all damage & lost keys. Admin charges are for accessing damage, reporting, obtaining quotes, liaising with guest, taking payment, checking on completed, paying third parties etc.

Debts Owed and Debt Collecting Policy

Any debt’s that arise from your accommodation, non payment of accommodation, credit card charge backs, damage, function fee’s, damage, missing keys or items etc will be passed onto a debt collection company if not repaid within 48 hours. All costs associated with chasing the debt, including the debt collection fees and court costs will be added to the debt.

Governing Law

State law governs your use and occupation of the property during your reservation. You agree to submit to the exclusive jurisdiction of the courts of whichever state the accommodation is situated.

Responsibility

Serenity Accommodation both for itself and on behalf of their employees or agents do not accept any responsibility for any act, omission, default or neglect of themselves, their employees or agents for injury, damage, or loss to persons or goods whatsoever or however the same may be caused by the occupant.